Electric heating and cooling rebates

• You must be a current WG+E residential electric customer on a qualifying residential rate classification. A contractor must install the equipment at the customer address recorded on the application, within WG+E's service territory in Westfield, Massachusetts.
• The ground-source heat pump must be ENERGY STAR certified, meaning it meets the US Environmental Protection Agency’s energy-efficiency guidelines. The condenser and coil must be new and replaced together. Used equipment and private sales are excluded.
• All systems require a thermostatic expansion valve (TXV) or electronic expansion valve (EXV). Provide the AHRI certificate showing the outdoor condenser and indoor coil's efficiency ratings together; ratings cannot be rounded up.
• A licensed contractor must install the equipment in accordance with state and local codes and the programme terms. Equipment purchases and installations must fall within the rolling twelve-month eligibility period, and WG+E must receive your complete claim within twelve months of installation.
• A household can receive no more than two rebates. For this limit, a system consists of one outdoor condenser and its associated indoor units.

You remain responsible for choosing contractors and equipment, checking the work and ensuring it suits your needs and complies with the rules. WG+E can inspect and monitor equipment for three years after installation; you must provide access, information and cooperation. It can require corrections before paying and, where applicable, withhold payment until installation documentation, final drawings, operating manuals and operator training have been verified.

The signed terms require you to defend and indemnify WG+E and specified related parties against installation-related claims, losses and expenses, including legal costs, arising from the work or customer and contractor acts or omissions. They also release WG+E from equipment- and programme-related obligations and liability apart from paying approved rebates. These obligations survive the end of your participation.

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• WG+E must receive the complete claim within twelve months of installation; purchases and installations qualify within a rolling twelve-month period.
• WG+E announces equipment eligibility changes from 1 January 2027; check its rebate requirements before buying equipment for that period.

Have a contractor install qualifying equipment, then complete and sign the rebate application. Complete the required account-holder and installation-address fields, landlord/owner details where different, and contractor details. The contractor supplies the equipment and installation information; your signature certifies compliance with the programme terms and state and local codes.

Enclose your most current electric bill, the AHRI certificate and a dated invoice or receipt. The invoice must show the contractor's name, address and telephone number, manufacturer, condenser and coil models, efficiency ratings, size and installation cost.

Mail the complete application and documents to WG+E Efficiency Program, 100 Elm Street, PO Box 990, Westfield, MA 01086. WG+E must receive them within twelve months of installation. Call 413-572-0100 for assistance. Read the form's terms before signing; they control any conflict with other programme materials.